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> Tools & Tactics
Tools & Tactics
All aboard the blunder bus
When starting out or running a small business, small errors can be costly.
Protecting yourself in the cloud
Cloud technology and remote access raises new security issues for companies.
Is your head in the clouds?
It’s making more and more sense for companies to be careful about their “cloud” offerings, and for businesses to make sure they are storing their info in an economical and safe way.
Tackling time management
You begin to work on your most important priority for the day. Then the phone rings, someone knocks on your door, a new message alert flashes on your screen.
Going beyond customer satisfaction
Here are our recommendations for handling customer complaints.
How to prevent your company growth from stalling
It is common for firms of all sizes to reach a plateau where revenue growth seems to stall.
Words of Wisdom
I remember some of the best advice I was ever given was from my sister. I was about 28 years old, working in a job I didn’t particularly like and moaning to her about my situation. Her reply has had an ongoing impact.
How to prevent your company growth from stalling
It is common for firms of all sizes to reach a plateau where revenue growth seems to stall. This growth tip references research contained in the book Stall Points.
How to build teams that can execute
Interesting research conducted by MIT measured the key factors that are common to great teams - those which function effectively and achieve business execution success.
Working from home
You may think working from home is an easier and more flexible option than the hassle of commuting into work each day, power dressing, sharing your workspace with colleagues you don’t particularly like.
What really works
Successful companies don’t just grow simply through good luck or fortune. There are many similarities between those who have succeeded in expanding their businesses.
Leading your team
Managers need to inspire their staff to ensure top-performing people remain with them so that their business flourishes as the economy improves.
Communication is the key
3 keys to managing a virtual team.
Making your team tick
Teamwork is defined as, “co-operative or co-ordinated effort on the part of a group of persons acting together as a team and work done by several associates with each doing a part.
Franchising falters
Confidence in the franchising sector has deteriorated markedly during the third quarter of the year.
Loss of context
Why media interviews are not like having a conversation.
Positive mindsets are vital to sales success
Without a positive mindset, anyone charged with selling goods and services is doomed from the beginning.
What is search engine optimisation really all about?
The aim is to increase traffic to the site and therefore increase business through enquiries and sales.
Making Sense
The top 10 tips about business email etiquette …
Show me the money
Once you’ve decided where you want to grow your business, the matter of where to get the money from arises.
Growing your stake
You want to grow your small business, but where do you start?
Happy days
For many businesses it’s no secret what their most valuable asset is — it’s the staff.
Bad habits to the fore
Day in and day out, more and more youth are coming into the workforce.
5 ways to cut start up costs
Starting a business can be a daunting task, especially if you have given up your main source of income to start your new venture.
Making energy savings pay
Operating in an environmentally friendly way has, generally, cost money — but you take the hit because it’s the right thing to do. Well, this might not be so for much longer.
Keeping Time on Your Side
Most professionals we deal with have experienced “time regret”— that feeling of frustration over yet another day passing by without having made a significant dent in the ‘to do’ list.
Breaking the Investment Property Cycle
Gareth Morgan says why he thinks falling property prices are a good thing
Designing powerful and productive sales meetings
Designing a powerful sales meeting is not an easy task, but it is one of the most important aspects of building and maintaining a high-velocity sales organisation.
Working through it
Living and working in Christchurch right now is tough. The constant aftershocks frazzle nerves and wake us from sleep. Grief, trauma, and uncertainty about our houses and our jobs are never far from our minds.
Making the most of your opportunities
As we put the Global Financial Crisis behind us, New Zealand is now moving swiftly into a talent crisis.
Don't like Mondays?
Here's how to deal with workplace manipulation...
Steady as she goes, for now.
What a difference a year makes! Last year’s budget was full of optimism with the most significant tax changes in 25 years targeted to provide a platform for productivity and economic growth.
How does a business make money?
The No.1 secret is...
Quality competition
The corporate colossus; it brings to bear vast financial means and diversified holdings portfolios, can win any price war, establish new consumer territory at will and saturate a market with cheap, accessible products.
Double acts
‘Two heads are better than one,’ or so the old saying goes.
Time to harden up
Tough love can be a hard pill to swallow, particularly when you’re on the receiving end of it. Because whether it’s a bumped knee or bruised ego you’re nursing, most of us still have an inner child that is a big fan of being coddled.
Should HR have a strategic role in your organisation
Somewhere in between taming rogue organisations that function as unpredictably as a two year old and helping overly-bureaucratic organisations take a professional chill pill so they are less tied up in policy and more focused on productivity, human resources got somewhat of a bad rep.
Hit the ground running
As we put the global financial crisis behind us, New Zealand is now moving swiftly into a global talent crisis.
7 principles for inspiring employees
If someone asked you for inspiration, what would you say?
Qualifying leadership qualities
Some people have leadership ability. Some don’t. But how does it play out in the corporate arena?
Paying for performance
Keys to integrating a successful performance pay structure...
Viewpoint
Top tips for CEO’s...
Finding the right formula
Economic balancing acts...
Websites that work
Finding the formula for online success...
The right way to restructure
As the economy shrinks, markets open or practice differs, companies sometimes have to restructure to remain viable and prosperous...
The human factor
We’re all familiar with the expression, ‘a leopard never changes its spots.’ It’s a saying based on
the understanding that we are what we are...
The dynamics of change
How does change play out in the corporate arena? Some organisations can handle it. Some can’t. But like it or not, change, and the ability to adapt to it, has moved from desirable skill to indispensable process.
Working at war
Keep your friends close and your colleagues closer...
Communication games
Open engagement is your bottom line’s best friend…
Beating the backlash
Avoiding adding insult to injury when customers complain…
The secret seven
What to look for when buying a business…
Thou shalt not…
Behold, hellfire and damnation awaits thee who break these business commandments. Thou hast been warned!
Arrested development
Turning around the our commercial competitiveness declin
e...
A toast to the region
Hawke’s Bay think tank tackles tourism…
After the party
So, how well did the 42
nd
rendition of Fieldays, and its revamped formula, function?
Deathly designs
The final word on furniture…
Treasuring complaints
Case studies in how to handle customer grumbles…
Thinking ahead
How to ensure short-term goals don’t undermine long-term targets…
Strategies for Growth
You only get out what you put in…
Liar, liar
Spotting ‘creative embellishment’ before it wreaks havoc in your workplace…
Frontline fix
Why isolated customer service training can provide little more than fake smiles that quickly wear off. So how do you improve a customer’s experience?
Bundle up for cold calling
Making selling simple…
Are you ready for the rebound?
How to ensure you capitalise in a recovering economy...
The Seven Dwarfs’ better business guide
Strategies to improve performance...
Cutting your losses
Everyone admires tenacity – but is too much of a good thing hurting you?
Surviving redundancies
Getting your crew through tough times...
The horizon of opportunity
Just as day follows night, recovery follows recession and businesses are eyeing up bold steps to position themselves for the upturn...
Angel investors
Angel investor Bill Payne’s mission to educate, upskill and enthuse...
The art of delegation
Running a business isn't a job, it's 12 jobs...
The bottom line
A minimum wage increase is multi-million dollar equation...
A world of choice
Offshore markets where you can make money...
Upskilling staff
A fundamental strategy for personal and professional growth...
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1.02.28
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