Tools & Tactics
When starting out or running a small business, small errors can be costly.
Cloud technology and remote access raises new security issues for companies.
It’s making more and more sense for companies to be careful about their “cloud” offerings, and for businesses to make sure they are storing their info in an economical and safe way. You begin to work on your most important priority for the day. Then the phone rings, someone knocks on your door, a new message alert flashes on your screen.
Here are our recommendations for handling customer complaints.
It is common for firms of all sizes to reach a plateau where revenue growth seems to stall. I remember some of the best advice I was ever given was from my sister. I was about 28 years old, working in a job I didn’t particularly like and moaning to her about my situation. Her reply has had an ongoing impact. It is common for firms of all sizes to reach a plateau where revenue growth seems to stall. This growth tip references research contained in the book Stall Points.
Interesting research conducted by MIT measured the key factors that are common to great teams - those which function effectively and achieve business execution success.
You may think working from home is an easier and more flexible option than the hassle of commuting into work each day, power dressing, sharing your workspace with colleagues you don’t particularly like. Successful companies don’t just grow simply through good luck or fortune. There are many similarities between those who have succeeded in expanding their businesses.
Managers need to inspire their staff to ensure top-performing people remain with them so that their business flourishes as the economy improves. 3 keys to managing a virtual team. Teamwork is defined as, “co-operative or co-ordinated effort on the part of a group of persons acting together as a team and work done by several associates with each doing a part. Confidence in the franchising sector has deteriorated markedly during the third quarter of the year. Why media interviews are not like having a conversation. Without a positive mindset, anyone charged with selling goods and services is doomed from the beginning.
The aim is to increase traffic to the site and therefore increase business through enquiries and sales.
Once you’ve decided where you want to grow your business, the matter of where to get the money from arises.
Starting a business can be a daunting task, especially if you have given up your main source of income to start your new venture.
Operating in an environmentally friendly way has, generally, cost money — but you take the hit because it’s the right thing to do. Well, this might not be so for much longer.
Most professionals we deal with have experienced “time regret”— that feeling of frustration over yet another day passing by without having made a significant dent in the ‘to do’ list.
Designing a powerful sales meeting is not an easy task, but it is one of the most important aspects of building and maintaining a high-velocity sales organisation.
Living and working in Christchurch right now is tough. The constant aftershocks frazzle nerves and wake us from sleep. Grief, trauma, and uncertainty about our houses and our jobs are never far from our minds.
As we put the Global Financial Crisis behind us, New Zealand is now moving swiftly into a talent crisis.
What a difference a year makes! Last year’s budget was full of optimism with the most significant tax changes in 25 years targeted to provide a platform for productivity and economic growth.
The corporate colossus; it brings to bear vast financial means and diversified holdings portfolios, can win any price war, establish new consumer territory at will and saturate a market with cheap, accessible products.
Tough love can be a hard pill to swallow, particularly when you’re on the receiving end of it. Because whether it’s a bumped knee or bruised ego you’re nursing, most of us still have an inner child that is a big fan of being coddled.
Somewhere in between taming rogue organisations that function as unpredictably as a two year old and helping overly-bureaucratic organisations take a professional chill pill so they are less tied up in policy and more focused on productivity, human resources got somewhat of a bad rep.
As we put the global financial crisis behind us, New Zealand is now moving swiftly into a global talent crisis.
As the economy shrinks, markets open or practice differs, companies sometimes have to restructure to remain viable and prosperous...
How does change play out in the corporate arena? Some organisations can handle it. Some can’t. But like it or not, change, and the ability to adapt to it, has moved from desirable skill to indispensable process.
Behold, hellfire and damnation awaits thee who break these business commandments. Thou hast been warned!
Why isolated customer service training can provide little more than fake smiles that quickly wear off. So how do you improve a customer’s experience?
Just as day follows night, recovery follows recession and businesses are eyeing up bold steps to position themselves for the upturn...