Share The Burden
Jan08

Share The Burden

Robyn Pearce is a time management expert, helping people turn time challenges into high productivity. Visit www.gettingagrip.com If you’ve got the desire to build a big business, if you see yourself as a budding entrepreneur, and you’ve never read ‘The E-myth’ by Michael Gerber, rush out and get it immediately. One of the key points Gerber makes is that being self-employed is not the same as being a business owner. If you’re good at...

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Getting Your Head In The Game
Jan08

Getting Your Head In The Game

Karen Degen is the owner of Set Free with EFT, a company that changes mindsets to create business success. Emailkaren@setfree.co.nz  or visit www.setfree.co.nz Presenteeism is the act of being at work but not really ‘there’.  When employees are physically present but mentally absent the loss of productivity costs New Zealand businesses a minimum of $4 billion each year. New Zealand Treasury assesses the costs associated with...

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Help! Where Is My Website?
Jan08

Help! Where Is My Website?

Suzanne Carter is the business development manager for website design and development company Limelight Online Ltd. To find out more visitwww.limelightonline.co.nz If you want your website to bring you new business it needs to do well in the search engines. That’s a given. However, even if time, money and consideration is given to your website in the hope it will do well in the search engines, it doesn’t automatically follow that you...

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Getting It Right The First Time

By Lisa Wall One of the best things any business can do for itself is to answer customers’ questions and fix their problems the first time they call. First call resolution, or FCR, simply means getting it right for customers the first time. The bottom line is – if you can get it right the first time, you will increase your customer satisfaction levels, decrease operational costs and have more repeat business. Sounds good, but...

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