Viewpoints

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Dealing With Difficult Task Masters

Posted by on 3:46 am in Viewpoints | 0 comments

Dealing With Difficult Task Masters

Dr Mary Casey is a conflict resolution specialist and founder and CEO of the Casey Centre, a leading integrated health and education service Maintaining a professional working relationship with your boss is important, so how do you address their behaviour without it souring? Every boss is different and so you need specific strategies to most effectively deal with them. Instead of trying to change someone, the best course of action is to enact strategies that focus on dealing with their behaviour, rather than trying to change their...

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Developing Products To Deliver Value

Posted by on 3:45 am in Viewpoints | 0 comments

Developing Products To Deliver Value

Jonathan Prince is the managing director of Motovated Design and Analysis. For further information visit www.motovated.co.nz The design process is a tough thing to get right. Many companies would like to develop a new product but few really understand what it takes to develop a successful product, the right way to go about it or the real costs in behind it. The result is often a project that, if you’re lucky, gets to market simply well over budget. If you’re not lucky, gets to market very late. Or if you’re particularly unlucky – gets...

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We Need To Be Hiring, Not Firing

Posted by on 3:36 am in Viewpoints | 0 comments

We Need To Be Hiring, Not Firing

David Shearer is the MP for Mt Albert and leader of the Labour Party In 1881, a group of South Island farmers and businessmen established Summit Wool Spinners in Oamaru. For more than a century it forged a proud heritage of local skills and expertise in blending, spinning, yarn-making and exporting. It grew into a high-tech international business; one of North Otago’s biggest employers. But in June this year, 50 jobs were lost at Summit Wool Spinners’ Oamaru plant. That’s 50 households down an income. This is happening too often. Seventy jobs...

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Essential Management Skills

Posted by on 3:34 am in Viewpoints | 0 comments

Essential Management Skills

Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited – www.vincentnugent.co.nz Managing is specific work and as such requires specific skills. Peter Drucker in his work ‘Management: tasks, responsibilities, practices’ stated these as: Making effective decisions Communications within and without the organisation The proper use of controls and measurements The proper use of analytical tools, that is, of the management sciences. Drucker said “No manager is likely to master all these skills. But every...

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Share The Burden

Posted by on 3:31 am in Viewpoints | 0 comments

Share The Burden

Robyn Pearce is a time management expert, helping people turn time challenges into high productivity. Visit www.gettingagrip.com If you’ve got the desire to build a big business, if you see yourself as a budding entrepreneur, and you’ve never read ‘The E-myth’ by Michael Gerber, rush out and get it immediately. One of the key points Gerber makes is that being self-employed is not the same as being a business owner. If you’re good at what you do and decide, based on that skill, to go into your own business, all you’ve done is buy yourself a...

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Getting Your Head In The Game

Posted by on 3:30 am in Viewpoints | 0 comments

Getting Your Head In The Game

Karen Degen is the owner of Set Free with EFT, a company that changes mindsets to create business success. Emailkaren@setfree.co.nz  or visit www.setfree.co.nz Presenteeism is the act of being at work but not really ‘there’.  When employees are physically present but mentally absent the loss of productivity costs New Zealand businesses a minimum of $4 billion each year. New Zealand Treasury assesses the costs associated with absenteeism, presenteeism, working less and not working at all due to poor physical and emotional health. In its...

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Help! Where Is My Website?

Posted by on 3:28 am in Viewpoints | 0 comments

Help! Where Is My Website?

Suzanne Carter is the business development manager for website design and development company Limelight Online Ltd. To find out more visitwww.limelightonline.co.nz If you want your website to bring you new business it needs to do well in the search engines. That’s a given. However, even if time, money and consideration is given to your website in the hope it will do well in the search engines, it doesn’t automatically follow that you will achieve high rankings. Google’s aim is to ensure that when people are searching, they are given the most...

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Getting It Right The First Time

Posted by on 3:26 am in Viewpoints | 0 comments

By Lisa Wall One of the best things any business can do for itself is to answer customers’ questions and fix their problems the first time they call. First call resolution, or FCR, simply means getting it right for customers the first time. The bottom line is – if you can get it right the first time, you will increase your customer satisfaction levels, decrease operational costs and have more repeat business. Sounds good, but how do you do this? How do you improve FCR? It is not a simple fix and it can require adjustments at all levels...

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